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Showroom Sales Consultant (LA)

ABOUT THE ROLE

The Havwoods Showrooms are the most crucial touchpoint where the company delivers an outstanding Havwoods Customer Experience. This role holds the responsibility, together with the Showroom Manager, of ensuring every aspect of the showroom is performing to the highest possible quality standards and as effectively as possible.

The position holder will be the face of the Havwoods brand and is equipped with first-hand product and technical knowledge to serve the Havwoods customers at the highest quality standard. The position holder will always harness the ability to deliver the high quality and positive Havwoods Customer Experience to its customers. 

RESPONSIBILITIES

• Serving clients: meeting and greeting, offering refreshments, understanding the requirements of their project and then guiding the client through suitable options from our collections with the use of our panels, hand samples and marketing material. Offering technical advice and thorough product knowledge is essential.

• Reporting all showroom leads into CRM system in a detailed, professional and timely manner and sending them onto the sales team to action.

• Being responsible for showroom sampling:
--Storage and organization upkeep for all panels and samples
-- Liaise with Operations team to keep showroom inventory and display up to date with the latest samples
-- Applying a highly organized approach ensuring the panels and samples are well arranged and remains in place in the showroom.
-- Coordinate with Marketing team to arranging new product displays and launches

• Proactively delivering and reporting on outbound calls and emails to attract new business, follow up existing business or inviting prospects to the showroom or to the showroom events. Taking direction from the Showroom Manager and Management team in terms of requirements and actively seeking new opportunities for outbound activity.

• Coming up with new ideas for showroom events to increase leads and Havwoods brand awareness. Arranging showroom events as directed by the Showroom Manager and Management team.

• Working closely together with the marketing and sales teams delivering events and client meetings.

• Coming up with ideas for raising awareness of the showroom in the Los Angeles area.

• Maintaining all showroom areas to be presentable at all times

KPIs:
• Number of visits and new leads.
• Number of outbound calls and emails.
• Customer satisfaction and feedback.
• Consistency and quality of service to customers


SKILLS & EXPERIENCE:
• Bachelors or equivalent education, highly experienced at serving customers and developing client relationships.
• Sales driven to achieve outstanding results.
• Strong team player with positive attitude.
• Ability to take direction and change direction as instructed by line managers and always remaining flexible.
• Brand ambassador for the Havwoods brand.
• Passion for interiors, design and creativity, always seeking new ideas to evolve and improve the value of the customer’s visit to the showroom.
• Self-motivational personality with high level of integrity.
• Outstanding prioritizing and organization skills.
• Ability to receive feedback constructively for the benefit of the business.
• Strong communicator who shares information and ideas with colleagues and celebrates successes together with others.
• Outstanding interpersonal skills with strong emotional intelligence & ability to build and harness successful internal and external relationships.

For more information or to apply, please contact Nina Malton: nina.malton@havwoods.com