Sales Consultant - Residential (NYC)


Our sales team are the front line of service for our wood flooring clients, with first-hand product and technical knowledge for homeowners, designers, architects, contractors and developers.

The Sales Consultant’s (SC) role is to convert the leads from the relevant Havwoods’ market sector into orders and sales.

This is an ‘in-house’ sales role, conducted mainly by phone, email, and other IT supporting tools. It includes all activities part of the selling process, such as leads management; leads qualification; identification and articulation of prospects’ needs into wood flooring solutions; pricing and quoting to win (and be aligned with margins targets); proactively following the sales process and all activities needed to succeed including resilient relationships with all stakeholders involved; closing the sales and agreeing all the terms and conditions; ensuring the orders are invoiced and shipped in a timely manner; and other similar activities.

This particular sales consultant role would be within the Apartment sector of Havwoods which is an emerging/growing sector and you would be a vital part of its continued growth and success. 


· Accountable for leads generation (from A&D firms and home owners), qualification and conversion into sales.

· Managing leads from various sources, from initial enquiry to follow through to conversion rate

· Managing and building a high quality of relationship with the client to increase the generation of leads by referral

· To operate with a high degree of autonomy, and make decisions for the business

· Use the Company’s systems and tools to track leads and conversions to enable management reporting

· Operating with a high degree of flexibility in working hours, to attend social events, nights away from home, support exhibition organization and deliveries. International travel will be required, as well as being on-duty during outside regular office hours

· Responsibility for translating, predicting and shaping trends into product development

· Organization and delivery of Continuing Education Unit presentations to AIA accredited architects, inviting representatives from architects’ practices to attend CEU events, either at their premises and/or Havwoods’ showrooms and/or any other premises

· Attending networking events


· Achieving targets for converting leads into sales

· Quality of reporting on leads and progress on converting them

· Quality of client/specifiers relationships and customer satisfaction

· Feedback from public speaking and events

Skills & Experience:

· You must have strong and persuasive communication skills, as well as excellent customer service skills and have the ability to build good rapport with customers.

· The candidate must have an overriding passion to strengthen the Havwoods brand and reputation, these include:

· Influence skills

· Multiple-level relationships and network building, as well as management skills

· Strong team and collaborative-working ability

· Excellent & consistent communication skills, both written and oral

· Strategic planning

· Decision-making and autonomy

· Adaptability and commitment

· Result focused and driven

· Problem solving, as well as ability to think laterally and creatively

· CRM and various sales management IT tool

· Strong organization and time management skills

· Wood floor knowledge, able to explain diverse product ranges and suggest products design, including on all other flooring types

· Experience selling flooring into residential and commercial specification market

· Ability to network with architects, specifiers etc.

· Confident public speaking and communicating with impact

· Good understanding projects’ value (either financial and/or strategic) and future potential

· Seeks out opportunities proactively and consistently, with a resilience to setbacks

For more information or to apply, please contact Nina Malton: