• Vanilla Flooring

    Vanilla Flooring
  • Blonde Flooring

    Blonde Flooring
  • Honey Flooring

    Honey Flooring
  • Auburn Flooring

    Auburn Flooring
  • Cocoa Flooring

    Cocoa Flooring
  • Platinum Flooring

    Platinum Flooring
  • Silver Flooring

    Silver Flooring
  • Smoky Grey Flooring

    Smoky Grey Flooring
  • Brunette Flooring

    Brunette Flooring
  • Monochrome Flooring

    Monochrome Flooring
  • View All Colours

    View All Colours
  • View All Tones

    View All Tones
  • Dark Wood Flooring

    Dark Wood Flooring
  • Light Wood Floors

    Light Wood Floors
  • Medium Wood Floors

    Medium Wood Floors
  • View All Designs

    View All Designs
  • Wood Planks

    Wood Planks
  • Narrow Plank Flooring

    Narrow Plank Flooring
  • Wide Plank Flooring

    Wide Plank Flooring
  • Chevron

  • Herringbone Flooring Blocks

    Herringbone Flooring Blocks
  • Mosaic Patterns

    Mosaic Patterns
  • Parquet Flooring

    Parquet Flooring
  • Versailles & Design Panels

    Versailles & Design Panels
  • View All Ranges

    View All Ranges
  • Gold Leaf

    Gold Leaf
  • Hand Grade Collection

    Hand Grade Collection
  • The Italian Collection

    The Italian Collection
  • Henley

  • Pureplank

  • Relik

  • V Collection

    V Collection
  • Venture Plank

    Venture Plank
  • Vertical

  • PurePanel®

  • Colossal

  • Havwoods Bespoke

    Havwoods Bespoke
  • Magna®

  • Trekker

  • Profiles

  • Accessories

  • Boutique

  • Product Ranges Explained

    Product Ranges Explained
  • View All Species

    View All Species
  • American Black Walnut Flooring

    American Black Walnut Flooring
  • Ash Flooring

    Ash Flooring
  • Beech Flooring

    Beech Flooring
  • Douglas Fir Flooring

    Douglas Fir Flooring
  • European Oak Veneer

    European Oak Veneer
  • Oak Cladding

    Oak Cladding
  • Oak Flooring

    Oak Flooring
  • Pine Cladding

    Pine Cladding
  • Pine Flooring

    Pine Flooring
  • View All Products

    View All Products
  • Engineered Wood Flooring

    Engineered Wood Flooring
  • Wood Flooring

    Wood Flooring
  • Solid Wood Flooring

    Solid Wood Flooring
  • Reclaimed Wood Flooring

    Reclaimed Wood Flooring
  • Pre Finished Veneer Panels

    Pre Finished Veneer Panels
  • Magnetic Wood Flooring

    Magnetic Wood Flooring
  • Click-system Herringbone

    Click-system Herringbone
  • Composite Decking

    Composite Decking
  • Composite Cladding

    Composite Cladding
  • Wood Cladding

    Wood Cladding
  • Veneers


Havwoods Returns Policy


If you have any unused packs left over after fitting, we can accept these back for credit, subject to the following conditions:

  • Goods must be returned within 30 days from date of delivery (subject to our terms & conditions).
  • A 20% restocking fee applies.
  • You are responsible for returning the goods to us at our Carnforth Warehouse at your expense. Original delivery cost is non-refundable. Refunds will be issued within 14 days of receipt of material into our warehouse.
  • Any returned goods must be unopened, no partial packs will be accepted.
  • Goods must be in their original, “as new” condition and with original packaging. Any packs returned in a damaged condition or not packaged correctly cannot be credited
  • Handed products must have an equal quantity of Left and Right hands.

Please note – unfortunately, we cannot accept products which are trade clearance, specials or bespoke, made to your specifications (including wooden profiles) or non-stock items especially brought in for your order.

Any bespoke or non-stock items remaining at our warehouse which are part of a call-off order will be invoiced 14 days after the end of the contract

Before returning any goods, a return order number must be obtained from the Havwoods Sales Department. Please write this number, together with the names of both sender and recipient, clearly on each unit being returned.


Any deliveries with damaged or missing goods should be accepted but must be signed for accordingly (i.e. “damaged” or “short delivered”). Phrases such as “unchecked” will not be accepted.

Photographs should be taken of any damaged goods at the point of accepting deliveries and forwarded with your claim

All damaged or missing goods must be reported to the Havwoods Sales Department within 4 days and a replacement will be sent out to you at the earliest available delivery date.

If you notice a problem after signing for delivery, then please contact us within 4 days to arrange a replacement. Photographic evidence of any damaged goods must be provided.

You will not normally be expected to return the damaged packs to us, after your claim has been accepted by us please dispose of these safely.

We do advise you to check your packs upon delivery to avoid any unnecessary delays if there is a problem with the delivery.


If the products arrive with a manufacturing fault, please contact our customer services telephone line, [01524 737000] or email us at info@havwoods.co.uk. If you call us, we will try to sort out your complaint while you are on the phone. If this is not possible, the advisor will agree a course of action with you, in line with our terms and conditions.


Subject to our terms and conditions, and in line with the Consumer Contracts Regulations 2013, you have 14 days after the day you (or someone you nominate) receives the order, (or where the order is split into several deliveries over different days, 14 days after the date of the last delivery) to notify us that you wish to cancel the order.

Please note - bespoke or special order products (including wooden profiles) cannot be returned for credit

To cancel an order please contact our customer services telephone line 01524 737000 or email us at info@havwoods.com

You must return the products to us as soon as reasonably practicable and in any event within 30 days of delivery

The product must not have been removed from their packaging or in any way handled, modified, or installed (such that they are no longer in a saleable condition)

If you cannot arrange carriage yourself, we can collect the complete order from the address to which they were delivered, on your behalf

Such collection will be at your cost, and at your risk